Privacy Policy

How Nimbus Sites collects, uses, and shares personal information (including U.S.-specific disclosures).

Last updated: 26 February 2024 Applies to: Nimbus Sites.com customers worldwide (including the U.S.)

1. Introduction
2. Information We Collect
3. How We Use Information
4. Legal Bases (UK/EEA)
5. U.S. Privacy Disclosures
6. Cookies & Analytics
7. Sharing & Processors (AWS, Zoho, Stripe)
8. Retention & Security
9. Your Rights
10. Contact

1. Introduction

This Privacy Policy explains how Nimbus Sites collects, uses, and shares personal information when you visit Nimbus Sites.com, purchase Services, or contact support.

2. Information We Collect

Account & purchase details: name, business name, email, billing details, plan selection, and payment status (payments processed by Stripe).
Onboarding information: website content, brand preferences, business details, and any files or assets you provide.
Support communications: emails you send to support@nimbussites.com.
Usage data: basic device and log data (e.g., IP address, browser type) for security and performance monitoring.

3. How We Use Information

To provide and operate the Services (build your website, host it, and provide support).
To process payments, prevent fraud, and manage subscriptions.
To communicate about onboarding, delivery, service updates, and support requests.
To improve reliability, security, and user experience.

4. Legal Bases (UK/EEA)

If you are in the UK/EEA, we process personal data under the following legal bases:

Contract: to deliver the Services you request.
Legitimate interests: to operate, secure, and improve our business.
Consent: where required (e.g., certain cookies/marketing).
Legal obligation: compliance with applicable laws.

5. U.S. Privacy Disclosures

We provide these disclosures to help customers understand common U.S. state privacy concepts. If your state provides specific rights, we will respond to verified requests as required by applicable law.

No sale of personal information: We do not sell personal information for money.
California notice: If you are a California resident, you may have rights to know, access, delete, or correct certain personal information, and to opt out of certain “sharing” for targeted advertising where applicable.
Nevada: Nevada residents may submit certain opt-out requests if applicable.
Children: We do not knowingly collect personal information from children under 13.

6. Cookies & Analytics

We may use cookies or similar technologies to operate our website, remember preferences, and understand traffic and performance. You can control cookies through your browser settings and (where provided) cookie banners/preferences.

We share information with trusted service providers (“processors”) only as needed to deliver the Services, including:

Stripe for payment processing.
AWS (e.g., S3/CloudFront) for website hosting and content delivery.
Zoho Mail to provide the included business email mailboxes.

Zoho Mail disclaimer (third-party service): Email mailboxes included with your plan are provisioned through Zoho Mail. Your use of Zoho Mail is subject to Zoho’s own terms, fair use/acceptable use policies, and technical limits. Nimbus Sites does not control Zoho’s services and is not responsible for outages, suspensions, enforcement actions, deliverability, or limitations imposed by Zoho. You are responsible for reviewing Zoho’s policies directly on Zoho’s website and complying with them at all times.

These providers process data under their own terms and policies. We encourage you to review their privacy notices.

8. Retention & Security

We keep personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements. We use reasonable administrative, technical, and physical safeguards to protect information, but no method of transmission or storage is 100% secure.

9. Your Rights

You may request access, correction, or deletion of your personal information, subject to legal exceptions.
UK/EEA users may have additional rights, including objection and data portability.
U.S. users may have state-specific rights as described above.

To exercise rights, contact support@nimbussites.com.

10. Contact

Privacy questions: support@nimbussites.com